Important Information: ​

​

Governing Terms and Conditions. The terms and conditions set forth in this Contract shall constitute the sole and exclusive agreement between Petals Pet Services LTD, trading as "Petals Pet Boarding" and the Customer.

 

Drop off & Collections -All visits to Petals are strictly by appointment only. Once your appointment time has been confirmed, you will have a 30-minute slot to drop off or collect your pet.

NOTE: The appointment is for “both parties” and we will book out 30 minutes of our time to you. If you’re late for your appointment then there may be a considerable waiting time to be seen or you may be allocated another appointment slot due to other customer collections, drop offs and pre-visits. We will not keep other customers waiting who have arrived on time for their appointment.

 

Conduct -The care of our resident animals is our top priority. Therefore, visitors must conduct themselves in a respectful way. Only well-behaved children are allowed in the animal room. Please keep quiet, do not disturb the animals, and do not feed them. Any deviation from the for mentioned will result in the termination of your booking and your removal from the premises.

 

Health - Pets must be in good health and any medical conditions disclosed before you make the booking. If you pet falls ill before boarding, we must be informed so we can judge whether we can board them. Skin conditions need written confirmation from your vet that it is not contagious. We cannot board pets that have a history of snuffles or cold/coughs, mites or lice, had a general anaesthetic or been treated for Gut Statis within 7 days of boarding as the stress of travelling and boarding may lead to further complications. 

 

Rabbits - Must be vaccinated against RHD1, RHD2 and Myxomatosis. Owners must provide evidence. Rabbits are to be treated with Anti Fly-Strike prior to boarding (May -September)

 

Hygiene – Please ensure your pet arrives in a clean, well-presented condition. If you’re bringing your own cage, then it must be deep cleaned and fully sanitised before dropping off. Pets who arrive with dirty or matted bottoms may be refused boarding. Ensure your pet is wormed and treated against fleas, mites and fly strike. Your pet will not mix with any other animals whilst in our care, except for their own mate, should they have one. 

 

Sickness - If your pet becomes ill, we will take then to see our registered vet at the first available appointment. If your pet, then requires medical attention from the vet we will transport him/her there for treatment. We will not charge for this service, but any costs for treatment by the vet must be paid by you, the owner. If you have bonded pets staying with us and we need to separate them due to illness, there will be no charge for the additional accommodation. Sadly, small animals can pass away very quickly despite receiving medical treatment. Should this happen, we will contact you immediately to discuss your wishes. Petals Pet Boarding Services accept no liability in the unlikely event this may happen. In the unfortunate event your pet passes away whilst boarding whith us, it’s the owner’s responsibility to make arrangements to collect their pet. We have a limited cold storage provision should you request it. This is chargable at £2.00 per day and will be deducted along with any Processing Fees from any refunds offered.

Please inform us immediately if  your pet is taken ill after leaving us.

​

Fighting - If your rabbits or guinea pigs need separating, every effort will be made to provide good separate accommodation but you may be liable for additional boarding fees. Petals and petals staff are not liable for any injuries occurred during a fight between bonded rabbits or guinea pigs. We are not liable for any rabbits or guinea pigs who un-bond.

 

Abandonment - If you do not collect your pet within 7 days of the agreed collection date and have made no contact with us, we reserve the right to surrender your pet for re homing. 

 

Escape - Although every care will be taken to ensure the safety of your pet(s) we cannot be held responsible and you release us of all liabilities, should they try and succeed to escape by, biting staff, digging under or jumping over the enclosures or escaping their cage. We will not be held responsible for any ongoing costs because of injury that may occur through rough play or random behaviour during your pet(s) stay. It is therefore very important that you inform us at the time of booking/boarding if your pet has ever shown a tendency towards escapist behaviour, rough play, aggression etc.

Birds will have flight time at the owner’s risk.

 

Payments & Cancellations - All boarding fees are due in-full eight weeks prior to boarding. If payment is not received by the due date, then your booking will be terminated. If you request extended boarding, then payment is required on the day of collection. Failure to settle your invoice despite reminders will result in your account being permanently closed. You can cancel your confirmed booking anytime by giving us 21 days’ notice to receive a refund (minus the processing fee). Cancellations between 20 to 14 days prior to arrival to - receive 50% refund. Cancellations with less than 14 days’ notice - no refund given. This will hopefully give us enough time to advertise the cancellation and potentially fill the vacant accommodation. Refunds can take up to 36 hours to process. 

 

Liability – (a) All veterinary costs/treatments must be paid for by you (the owner) (b) If you wish to collect your pet earlier that the agreed booked date then you will still be liable for the full charge of booking (c) you (the owner) are liable for all fees due for "no shows" This is the full cost of boarding plus a 20% administration fee.

Petals Pet Boarding Service holds a full public liability and professional indemnity insurance policy. 

 

Force Majeure - If any Party is prevented from or delayed in the performance of any of its obligations under this Contract by any event beyond the reasonable control of that Party, including, but not limited to, acts of God, civil commotion, war, fire, flood, industrial action or political interference, terrorism or the effects of terrorism or an epidemic then it shall notify the other Party in writing of the circumstances, and shall be excused from performing those obligations for so long as the event shall continue.

 

Boarding Rates -In line with most animal boarding establishments, our boarding fees are charged at a day rate. 07:00 -19:00

Example:

If rabbit boarding day rate is £10.00 per day - 07:00 -19:00

Mr Smith is moving house and wishes to board his rabbit on the day of the move.

He’s dropping off at 09:00 and collecting the same day at 18:30 the charge would be £10.00.

Miss Jones requires rabbit boarding whilst on holiday,

Monday 1st May 2024 – Friday 5th May 2024

This will be 5 x day rate, so the charge would be (5 x £10.00 = £50.00)

​

 Customer Video updates - WhatsApp is our only channel used for customer updates. Please ensure you download the WhatsApp app if you wish to receive updates on your pet during their stay. Video updates are complimentary, and not part of the boarding service. We aim to send updates every 3 days, but this is not guaranteed. However, should we find anything of concern about your pet during their stay, then, customers will be imediatly notified via text message and phone call.

​

Governing Law - The Contract shall be governed in accordance with English Law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales, to which the customer submits "I AGREE" on the booking form.

​

Updated:17/05/2023

Updated: 04/01/2024

Updated: 13/03/2024

​

​​